Privacy Policy

At Gallant Therapy, your privacy is treated with the utmost respect. This Privacy Policy explains how your personal information is collected, used, stored and protected when you visit this website or contact me regarding psychotherapy, coaching or training services.

Who I Am

Gallant Therapy is the data controller responsible for the personal information collected through this website.
Gallant Therapy; Shaan Malhotra (MSc App Psych, Dip.Couns. MBACP, MNCPS Acc.)
Email: enquiries@gallanttherapy.co.uk
Website: www.gallanttherapy.co.uk

What Information I Collect

  • Depending on how you interact with Gallant Therapy, I may collect:
  • Information you provide
  • Your name
  • Email address
  • Telephone number
  • Preferred language
  • Details contained in your enquiry
  • Appointment requests
  • GP details
  • Emergency contact details
  • Information you choose to share regarding your circumstances

If you become a client, additional personal and sensitive information will be collected separately as part of the therapeutic process and explained within the Client Privacy Notice.

Automatically collected information

  • When you use this website, certain information may be collected automatically, including:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Cookies (where applicable)

How Your Information Is Used

  • Your information may be used to:
  • Respond to your enquiry
  • Arrange appointments
  • Provide psychotherapy, coaching or training services
  • Maintain appropriate records
  • Improve this website
  • Meet legal, regulatory and professional obligations
  • Protect the safety of clients where necessary

I only collect information that is necessary and relevant.

Lawful Basis for Processing

Under UK GDPR, I process personal information under one or more of the following lawful bases:

  • Consent
  • Contract
  • Legitimate Interests
  • Legal Obligation
  • Vital Interests (where necessary)

Where health or other sensitive information is processed, this is done under the additional conditions permitted by UK GDPR for the provision of health care and counselling services.

Confidentiality

Confidentiality is central to psychotherapy. Information shared during therapy is treated as confidential except where there is a legal or ethical duty to disclose information, including situations where:

  • There is a serious risk of harm to yourself or someone else
  • Safeguarding concerns arise involving a child or vulnerable adult
  • Disclosure is required by law or court order
  • Professional regulatory obligations require disclosure

Where possible, any disclosure will be discussed with you beforehand.

How Information Is Stored

Personal information is stored securely using appropriate technical and organisational measures to protect against unauthorised access, loss or misuse.
Electronic records are password and face-recognition protected and, where appropriate, encrypted. Only information necessary for the provision of services is retained.

How Long Information Is Kept

Website enquiries that do not result in therapy are retained only for as long as
reasonably necessary.
Client records are retained in accordance with professional guidance and legal
requirements before being securely destroyed. These standards are stimulated by the
BACP.

Sharing Information

Your information is never sold or shared for marketing purposes. Information may be shared only where necessary with:

  • professional supervisors (anonymised wherever possible)
  • accountants or legal advisers where appropriate
  • regulatory or legal authorities where required by law.

All third parties are expected to process information securely and lawfully.

Cookies

This website may use cookies to improve functionality and understand website usage.
Cookies may include:

  • Essential cookies
  • Analytics cookies
  • Performance cookies

You can manage cookie preferences through your browser settings.
Where required, cookie consent will be requested before non-essential cookies are
used.

Your Rights

  • Under UK GDPR you have the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Request restriction of processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

Some rights may be limited where professional or legal obligations apply.

Third-Party Websites

This website may contain links to other websites.
Gallant Therapy is not responsible for the privacy practices of external websites.

Security

Reasonable technical and organisational measures are taken to protect personal information from accidental loss, unauthorised access, alteration or disclosure.
Although every effort is made to protect your information, no internet transmission can be guaranteed to be completely secure.

Contact

If you have any questions about this Privacy Policy or how your information is handled,
please contact:
Gallant Therapy
Email: enquiries@gallanttherapy.co.uk
Website: www.gallantherapy.co.uk

This Privacy Policy may be updated periodically. Any changes will be published on this page together with the revised update date.